SMARCTOM BPO

Communication does not only mean talking but effective communication, it must also be able to digest information & deliver solutions quickly & effectively.

Innovations in the Outsourcing Business

Contact Center Facilities and Infrastructure

A framework composed of the physical and virtual resources that a call center facility needs to operate effectively. Infrastructure components include automatic call distributors, integrated voice response units, computer-telephony integration and queue management

Telephony System (hardware and software)

Phone systems can function over the Public Switched Telephone Network (PSTN), over the Internet (Internet telephony or VoIP), or over a combination of the two. Business telephone systems can also be delivered as a hosted service (cloud), which can free companies from having to invest in costly equipment.

Dedicated workstation and IP softphone

Workstations are computers that use the network to connect the computer to other computers or the computer with a server. Utilization of these networks can be in the form of data sharing, printer sharing, and so on.  IP Soft phone is an application program that allows voice over Internet Protocol (VoIP) telephone calls from computing devices.

Customer Relationship Management

The software category includes a series of applications designed to help businesses manage the following many business processes: customer data, customer interactions, access to business information. Our CRM is an easy way to communicate according to the business category of our customers.