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Category: SME Services

Smart PBX Office Solution

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Smart PBX

Cloud

Smart Cloud PBX

CLOUD PBX Solutions is a telephone technology development that provides a solution for your company that provides IP PBX features without the need for an IP PBX device.

Smart PBX

Premise

Smart PBX On-Premise

The SMART PBX On Premise service is the same as the SMART Cloud PBX, only in the form of hardware that is applied and operates in the customer's company.

Smart PBX Features

IVR

  • Greet your customers with Interactive Voice Response (IVR) provided by SMART PBX.

Voice Recording

  • The ability to record the phone automatically and save it when the call ends.

Real-Time Report

  • Complete call activity reports to Call Detail Record.

Call Forwarding

  • A feature used to route calls to some other extension.

Ring Group

  • Select multiple extensions to receive incoming calls between employees or divisions.

Pin & Limit

  • Telephone system manager to provide access rights and restrictions on the use of outgoing calls.

Live Supervisor Monitoring

Get the best experience to know what upgrade is needed. The Live Supervisor Monitoring feature makes it easier for Supervisors to manage and monitor the Call Center team.

  • Spying
  • Coaching
  • Join Call
  • SPV End Call

Real Time Dashboard

Smart Apps
Smart PBX

Extension List

Menu to view a list of active or not Agent extensions

Smart PBX

Outbound Recording

Menu where can see all records for outgoing calls made by Agent

Smart PBX

Inbound Recording

Menu where can view all recordings for incoming calls

Smart PBX

Call Detail Report

Menu to view detailed reports on outgoing phone usage by Agent

Smart PBX

Summary Report

Menu to see a summary of each Agent from each call activity

Smart PBX

Admin Extension

Menu for making administrator changes setup

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Whatsapp Business Official Service

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Official WhatsApp Business

Whatsapp Business can make it easier for company agents in Indonesia to communicate with their consumers.

Smart Mobile Ads
Customer Loyalty

As part of the Company's WhatsApp contacts so there is an attachment for loyalty. Customers are happy, the Company Promotion Score goes up and the business becomes a total success.

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SMS Broadcast
WHY WHATSAPP ?

Based on research sponsored by WhatsApp and conducted by Kantar, an  independent third party partner. The survey included 46 WhatsApp business customers  who accepted to participate in the research in May of 2021. No incentives were offered.  Alternative customer service channels include SMS, email, Other OTT services,  Voice/phone, Website, and Other.

Smart Mobileads
Reach

Whatsapp is used by more than 2 billion people worldwide and installed on every smartphone in Indonesia +287% since September 2015.

WHY WHATSAPP ?

Based on research sponsored by WhatsApp and conducted by Kantar, an  independent third party partner. The survey included 46 WhatsApp business customers  who accepted to participate in the research in May of 2021. No incentives were offered.  Alternative customer service channels include SMS, email, Other OTT services,  Voice/phone, Website, and Other.

Smart Mobileads
Reach

Whatsapp is used by more than 2 billion people worldwide and installed on every smartphone in Indonesia +287% since September 2015.

SMS Broadcast
Top Playstore messenger apps

Whatsapp has become the most active daily user communication application from the Google Play Store since 2018.

Smart Mobileads
Multimedia

Can easily send videos, pictures or voice messages and can explain the problem better.

WhatsApp Broadcast Solution

The solution used to send whatsapp messages to the Company's database numbers. Delivery via web dashboard or API with content according to templates that have been registered and approved by WhatsApp.

WhatsApp Interactive Solution

The solution used to receive WhatsApp messages from customers and answer them. Customer Service or Company Agents will respond via the Chat Panel or API to the Company's CRM system.

API

Application Programming Interface is software used by developers to integrate with different applications simultaneously. In this case, integrating the Customer application with our SMART WhatsApp Solutions application.

Smart SMS Broadcast – Eng

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Why Choose Smart Mobileads

SMS BROADCAST

REAL TIME

Every SMS sent in the dashboard or API will be logged in real-time with reports that can be accessed directly.

EASY TO USE

Our dashboard is very easy to use and has features that are indispensable for users

BEST SUPPORT 24/7

We guarantee 24/7 the best service to achieve the highest satisfaction. With a NOC team always on standby.

TRANSPARECY

SME uses digital methods that can be tracked and measured to ensure you generate more efficiency.

SMS BROADCAST

SMS Broadcast is a service to send messages in bulk via SMS broadcast service according to the sender ID of the customer’s company, brand, or product name. also known as SMS Masking. SME service is often used by small, medium to large companies in interacting with their consumers. The message content varies according to the needs of the company, some are in the form of notifications or information, product promotions, and some are used as messages to verify data or transactions which are often referred to as SMS OTP (One Time Password), especially for SMS banking and other financial services.

SMS will received by the recipient with a sender ID or Sender ID in the form of a brand, company, or product name that has been registered with 5 major operators in Indonesia. The submission requirement is 7 working days (Telkomsel, Indosat, XL-Axis, and Three) with FREE fees. While 14 working days for Smartfren at a cost of IDR 100K / Sender ID.

With the terms and conditions above, it is very inappropriate if this SMS Broadcast is used for bad things, such as fraud. And even though in today’s modern era, SMS broadcasts are still very popular and reach many recipients in sending short messages.

Tipe SMS Broadcast

BULK

SMS Bulk is sending SMS with a large number of sender IDs to the customer’s own database numbers. This service can be accessed using a dashboard or an API connection to the SME SMS server and forwarded to 5 operators in Indonesia (Telkomsel, Indosat, XL-Axis, Three and Smartfren). And this service is commonly used for SMS Marketing, SMS Notifications, and SMS OTP (One Time Password).

LBA

LBA (Location Based Advertising) is a Service by sending messages based on a targeted location that is selected according to customer needs. Our LBA coverage can reach all locations in Indonesia.
How it works:
Mobile users who pass through the targeted area will receive the ad message. The use of BTS will automatically detect a target entering the area.

TARGETED

Targeted SMS is sending messages to targets with a predefined profile. An SMS will be sent if it meets the criteria selected by the advertiser, here are some examples of their profiles:

  • Gender
  • Religion
  • Age
  • Location of Residence
  • Type of gadget
  • ARPU

REGISTER NOW YOUR BRAND OR PRODUCT SENDER ID

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